tag:blogger.com,1999:blog-274393804327662572.post8386466960878231210..comments2023-04-19T21:36:07.572-07:00Comments on WSR News & Opinions: Answer to ComcastWSR Photographyhttp://www.blogger.com/profile/02578476190552952347noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-274393804327662572.post-70160212329196584002008-10-31T17:51:00.000-07:002008-10-31T17:51:00.000-07:00Thanks I will look into making an appointment to r...Thanks I will look into making an appointment to replace the box. I know it's not the HDMI cable.<BR/><BR/>It seems odd that Comcast didn't at least communicate that to customers other than the cryptic message they did originally send about encountering problems. At least consider adding a notice to customer's account statements about the new software and potential problems. It would have helped me debug the problem. <BR/><BR/>Any chance to fix the SPDIF problem? And it's not the box since it's been replaced twice and still has it. And it was confirmed by another technician at another home. And this latest software still has it too.WSR Photographyhttps://www.blogger.com/profile/02578476190552952347noreply@blogger.comtag:blogger.com,1999:blog-274393804327662572.post-76341047686613551042008-10-31T17:00:00.000-07:002008-10-31T17:00:00.000-07:00I read your other posts. What you describe is mos...I read your other posts. What you describe is most likely bad box or HDMI cable. I would start with replacing the box. If it were in the software everyone would have that trouble. Most likely something is bad with the memory in your box and since the new software uses more memory it is causing the trouble. We would be happy to replace the box.<BR/><BR/>Frank Eliason<BR/>Comcast<BR/>We_Can_Help@cable.comcast.comComcastCareshttps://www.blogger.com/profile/13483447677842539249noreply@blogger.com