tag:blogger.com,1999:blog-274393804327662572.post6189628616788627211..comments2023-04-19T21:36:07.572-07:00Comments on WSR News & Opinions: Why Comcast really sucksWSR Photographyhttp://www.blogger.com/profile/02578476190552952347noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-274393804327662572.post-71512480713206775182008-10-24T20:01:00.000-07:002008-10-24T20:01:00.000-07:00Update to story. After communicating with Comcast ...Update to story. After communicating with Comcast representatives, we discovered the problem was the HDMI signal from the cable box to the TV. The software upgrade created a problem simply reseting things didn't work, but unplugging and plugging the HDMI cables did fix it after a few tries.<BR/><BR/>So, lesson learned. Now if they can fix the SPDIF problem which hasn't worked since the January 2006 software upgrade. Apparently Comcast doesn't think that many people use the HDMI video and SPDIF audio parts of the system.<BR/><BR/>I'll keep this entry updated if things change. And yes, it pays to get their attention by standing on the Internet soapbox and yelling at the world. When something sucks, it's ok to say so, but then remember to say when it's fixed.WSR Photographyhttps://www.blogger.com/profile/02578476190552952347noreply@blogger.comtag:blogger.com,1999:blog-274393804327662572.post-13981086689202483112008-10-24T12:25:00.000-07:002008-10-24T12:25:00.000-07:00Thanks, a response has been sent with the requeste...Thanks, a response has been sent with the requested information. Please let me know if you need more information to resolve this problem.<BR/><BR/>I'm not sure why this wasn't found in the testing for the new software, when the problem began, because it's same hardware used by many customers.<BR/><BR/>By the way, the Dolby 5.1 problem is a simple software fix, but over 2 1/2 years later, nothing has been done. Is that asking too much now? After all why advertise Dolby 5.1 sound people can't fully use with new video/audio equipment?WSR Photographyhttps://www.blogger.com/profile/02578476190552952347noreply@blogger.comtag:blogger.com,1999:blog-274393804327662572.post-42234927073470895802008-10-24T11:48:00.000-07:002008-10-24T11:48:00.000-07:00I apologize. I will reach out to my contacts to ge...I apologize. <BR/><BR/>I will reach out to my contacts to get this resolved for you. Please send us the phone number on the account so that we can assist further. <BR/><BR/>Thank you in advance and I appreciate the opportunity to assist. <BR/><BR/>Mark Casem <BR/>Comcast Corp. <BR/>We_Can_Help@cable.comcast.comComcastCares1https://www.blogger.com/profile/08674914397949330483noreply@blogger.com